FAQ's

SHIPPING POLICY

FREE Ground Shipping (3-5 Business Days) offer valid on all orders over $200 within the US only. This offer excludes shipments to Alaska, Hawaii, Puerto Rico & other US territories.

All Domestic Shipments will require a signature upon delivery if the content's value is $500 or more.
Please note that FedEx will not deliver to P.O. Boxes.

Standard Delivery Time: Generally orders are shipped within (2-7) business days, excluding holidays. Standard shipping is FedEx Ground. Delivery time is between 1- 6 days depending on your location. Your order is shipped from zip code 33458 and you can get the estimated delivery time to your zip code at www.fedex.com.

Expedited Delivery: You can choose 2-Day or 3-Day delivery at check out. Processing time still applies to Expedited Delivery orders. Please e-mail or call us before placing your order to ensure that we can meet your deadline if you have one.

International Shipping: We ship worldwide via FedEx or DHL upon request. International orders are subject to additional shipping charges based on tariffs, taxes and duties.
 

TRACKING YOUR ORDER

You will receive two e-mails from us. The first email will arrive shortly after your order is placed to confirm that we received your order and it is being processed. We will contact you a second time when your order has shipped and it will include a tracking number for FedEx.

You can use this number to track the delivery of your package online. If you do not receive these e-mails, it is possible that you entered an incorrect e-mail address, and you will need to call us directly to confirm your order at 561-748-0066.
 

PAYMENT OPTIONS

We accept the following payment methods: Visa, MasterCard, and American Express. Checks and money orders are not accepted for online orders. For security purposes, please do not send cash or include your credit card number in any email communication.


INTERNATIONAL SHIPPING

All orders shipped outside of the United States are subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with Viktoria Hayman Accessories and are to be paid by the recipient upon delivery.


PROCESSING AND DELIVERY TIMES

Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day. Order processing time includes item selection, handling, packaging and shipping. While most orders are ready to ship within 48 hours of placing the order, some orders take additional time. Please allow 2-4 days for processing. All orders placed after 1pm ET will begin processing the following business day.

Some one of a kind unique pieces are made to order. Please allow 7 business days for processing once the order is placed. We reserve the right to hold orders for verification. All orders billed and/or shipped outside of the continental United States, Hawaii or Alaska must have the same billing and shipping address.

RETURN POLICY

We hope that you are happy with our jewelry. If you are not completely satisfied with your purchase, please email us at info@viktoriahayman.com within 5 days of receipt of your order.

Returns must be authorized by Viktoria Hayman Accessories Customer Service Team. Packages without prior authorization will be returned to sender. Sender is responsible for return shipping costs. Jewelry that is unworn, unaltered with tags still attached and returned in original packaging will be refunded to the original method of payment or store credit will be issued. Items must be shipped within 5 days from the day #RA is issued. Although all merchandise is checked thoroughly prior to shipment, it is the buyer’s responsibility to check the product upon arrival to make sure it is free of any defects or damage.

Damaged goods due to buyer’s negligence will not be accepted for refund. Return shipping and insurance is the responsibility of the customer. Any return or exchange that does not meet the above criteria will be sent back to customer, as we do not sell used merchandise. Once your return is processed, a credit will be issued for the merchandise amount only. Shipping charges are not refundable. Please allow 10 days for your refund to be processed. Sale items, special orders and personalized orders cannot be returned.

Earrings can be returned for store credit only. No refunds for Earrings.

An email confirmation will be sent upon receipt of the merchandise. No COD deliveries accepted. Returned items must be packaged and with sufficient padding to insure safe delivery. Viktoria Hayman Accessories will not be responsible for items damaged in transit due to insufficient or inappropriate packaging.

 

EXCHANGE POLICY 

For all exchange requests please email us at info@viktoriahayman.com within 5 days of receipt of your order.

Exchanges must be authorized by Viktoria Hayman Accessories Customer Service Team. Packages without prior authorization from Customer Service Team will be returned to sender. Sender is responsible for exchange shipping costs.

If the exchanged item(s) are of lesser value than the original purchase, the remaining balance will be applied as store credit. If exchanged item(s) are of higher value than the original purchase, than the customer will receive an electronic invoice for difference.

We reserve the right to deny unreasonable returns and exchanges.

 

REPAIRS

Any damage that occurs from normal wear within 6 months of purchase will be repaired free of charge. To request a repair please email us a photo of the piece along with a message stating what needs to be repaired to repairs@viktoriahayman.com. Please provide your name, telephone number, and a brief description of the issue. Once assessed and approved, we will provide you with an RA# and instructions on how to proceed.

Any products returned prior to assessment and approval of repair will be sent back at the expense of the customer.

 

FINAL SALE POLICY

International shipments (sender is responsible for duties and shipping), items on markdown, items purchased as an exchange or with store credit, preorders, customized pieces, special orders deposits on custom work, and items purchased during promotional events or seasonal sales such as Black Friday or sample sales, and items purchased using a discount code of more than 10% off ARE FINAL SALE AND CANNOT BE RETURNED.

 

PRICE ADJUSTMENT

We gladly honor one-time price adjustments on full price merchandise within 7 days of the retail purchase or ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments. Prices are subject to change at any time. We reserve the right to cancel orders containing erroneous prices including those due to technical or administrative errors on our part.

 

STONE AVAILABILITY

Due to the unique nature of the stones used, from time to time a particular stone featured on the site may not be available. In such case we will contact you, and you will have the choice of selecting an alternate stone, selecting another piece, or canceling your order.
Some of the stones are free form and may slightly vary in size and color, but the finished piece will be just as beautiful as the photo.

 

BACK ORDERS

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.