RETURN POLICY

We hope that you are happy with our jewelry. If you are not completely satisfied with your purchase, please email us at info@viktoriahayman.com within 10 days of receipt of your order.

Viktoria Hayman Accessories Customer Service Team must authorize returns. Packages without prior authorization will be returned to the sender. The sender is responsible for return shipping costs. Unworn jewelry, unaltered with tags still attached and returned in the original packaging will be refunded to the original payment method or store credit will be issued. Items must be shipped within 5 days from the day #RA is issued. Although all merchandise is checked thoroughly before shipment, the buyer must check the product upon arrival to ensure it is free of any defects or damage.

Damaged goods due to buyer’s negligence will not be accepted for refund. Return shipping and insurance is the responsibility of the customer. Any return or exchange that does not meet the above criteria will be sent back to the customer, as we do not sell used merchandise. Once your return is processed, a credit will be issued for the merchandise amount only. Shipping charges are not refundable. Please allow 10 days for your refund to be processed. Sale items, special orders, and personalized orders cannot be returned.

Earrings can be returned for store credit only. No refunds for Earrings.

An email confirmation will be sent upon receipt of the merchandise. No COD deliveries accepted. Returned items must be packaged with sufficient padding to ensure safe delivery. Viktoria Hayman Accessories will not be responsible for items damaged in transit due to insufficient or inappropriate packaging.

EXCHANGE POLICY 

For all exchange requests please email us at info@viktoriahayman.com within 10 days of receipt of your order.

Exchanges must be authorized by Viktoria Hayman Accessories Customer Service Team. Packages without prior authorization from the Customer Service Team will be returned to the sender. The sender is responsible for exchange shipping costs.

If the exchanged item(s) are of lesser value than the original purchase, the remaining balance will be applied as store credit. If the exchanged item(s) are of higher value than the original purchase, then the customer will receive an electronic invoice for the difference.

We reserve the right to deny unreasonable returns and exchanges.

REPAIRS

Any damage that occurs from normal wear within 6 months of purchase will be repaired free of charge. To request a repair please email us a photo of the piece along with a message stating what needs to be repaired to repairs@viktoriahayman.com. Please provide your name, telephone number, and a brief description of the issue. Once assessed and approved, we will provide you with a RA# and instructions on how to proceed.

Any products returned prior to assessment and approval of repair will be sent back at the expense of the customer.

FINAL SALE POLICY

International shipments (sender is responsible for duties and shipping), items on markdown, items purchased as an exchange or with store credit, pre-orders, customized pieces, special orders, deposits on custom work, and items purchased during promotional events or seasonal sales such as Black Friday or sample sales, and items purchased using a discount code of more than 10% off ARE FINAL SALE AND CANNOT BE RETURNED.